Refund policy

Return & Refund Policy

Last Updated: October 21, 2026

At JollyApron, customer satisfaction is important to us. We want you to feel confident when shopping for our plush toys, stuffed animals, and character gifts. If your purchase does not meet your expectations, our 30-day return and refund policy is designed to help.

1. 30-Day Return Window

You may request a return or refund within 30 days of receiving your order.

To qualify, please contact us within this period and provide your order number and a brief explanation of your request. We recommend keeping your order confirmation and any relevant product photographs until your request has been resolved.

2. Eligible Returns

Products must be returned in a condition that allows us to assess the request. Where reasonably possible, items should be unused, clean, and returned with their original packaging and included accessories.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us with photographs and your order details. We will review the issue and explain the available resolution.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Return

To start a return, email support@jollyapron.online with the subject line “Return Request” and include:

Your order number
The name of the product you wish to return
The reason for the request
Photographs, if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions where a return is necessary. Please do not send items to an address other than the return address provided by our team.

4. Free Returns

JollyApron offers free returns within the 30-day return window for eligible orders. If a return is approved, we will explain the return shipping arrangements and provide the applicable instructions.

Please contact us before shipping an item back so that we can help avoid delays or delivery issues.

5. Refunds

Once an approved return has been received and assessed, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where applicable, refunds will include the eligible amount paid for the returned product and any related amounts required by law. Original shipping charges, taxes, and other fees will be handled in accordance with applicable law and the circumstances of the return.

We will not charge a return or restocking fee for an eligible return under our free-return policy.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@jollyapron.online.

Include your order number, a description of the issue, and clear photographs where possible. After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, return, or refund.

7. Cancellations and Order Changes

If you need to cancel an order or change your shipping address, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipment.

If an order has already shipped, our return policy may apply instead.

8. Exchanges

If you would like a different product or character, contact our support team. Exchanges depend on product availability and may be handled through a return and a new order.

9. Refund Delays

If you have not received an approved refund, first check your payment account and contact your payment provider if necessary. If the refund still cannot be located, email us so we can review the transaction.