Shipping Policy

Last Updated: October 21, 2026

At JollyApron, we want every order to arrive as smoothly as possible. We offer free worldwide shipping so you can shop for our cute plush toys, stuffed animals, and character gifts with confidence.

1. Free Worldwide Shipping

JollyApron offers free shipping worldwide on eligible orders. No standard shipping fee is charged for eligible deliveries.

Shipping availability may depend on the destination, local regulations, carrier restrictions, and whether delivery to the address is possible.

If we cannot ship an order to your destination, we will contact you to discuss the available options.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 days.

Actual delivery times may vary depending on your location, carrier schedules, customs clearance, public holidays, weather conditions, and other circumstances beyond our reasonable control.

The delivery estimate is not a guaranteed delivery date. If a special delivery timeframe applies to a particular product or destination, we will communicate that information where available.

3. Order Processing

After you place an order, we begin reviewing and preparing it for shipment.

Processing times may vary depending on product availability, order volume, payment verification, and other operational factors. The estimated delivery timeframe should not be interpreted as a guarantee unless the applicable order information expressly states otherwise.

If a significant processing delay occurs, we will make reasonable efforts to communicate relevant updates.

4. Shipping Confirmation and Tracking

Where tracking is available, we will provide shipping information or a tracking link after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment. Updates may also be delayed while the package moves between facilities or passes through customs.

If you have not received tracking information or need help understanding a shipment update, contact support@jollyapron.online with your order number.

5. International Shipping and Customs

We ship to international destinations where shipping is available.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. These requirements vary by location and are determined by local authorities.

Unless expressly stated otherwise at checkout or required by law, import duties, customs charges, and destination-specific taxes are not included in the product price merely because shipping is free.

Customers are responsible for complying with applicable import requirements. If a customs issue affects your delivery, please contact us for assistance.

6. Accurate Shipping Information

Please ensure that your shipping address, postal code, recipient name, and contact details are complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible. We will try to make the requested change if the order has not yet been processed or dispatched, but changes cannot be guaranteed.

Additional shipping costs caused by customer-requested changes or circumstances outside the original shipping arrangement will be communicated where applicable before any charge is made.

7. Delayed, Lost, or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information, if available.

We will review the available shipment details and help you determine the appropriate next steps.

Carrier delays, weather events, customs inspections, incorrect addresses, and other external circumstances may affect delivery. We will make reasonable efforts to assist with shipping issues, subject to carrier procedures and applicable law.

If a package is confirmed lost or another delivery issue qualifies for a remedy under our policies or applicable law, we will work with you toward an appropriate resolution.

8. Incorrect or Damaged Deliveries

If you receive the wrong item or your product arrives damaged, please email support@jollyapron.online.

Include your order number, a description of the problem, and clear photographs where possible. We will review your request and explain the available options, which may include a replacement, return, or refund.

9. Delivery Address and Failed Delivery

Customers should provide a safe and accessible delivery address. If a shipment cannot be delivered because of an incorrect address, an unavailable recipient, or a carrier restriction, additional arrangements may be required.

Please contact us promptly if you become aware of a delivery problem. We will assist where reasonably possible, but the final delivery arrangements may depend on the carrier and destination.

10. Changes to This Policy

We may update this Shipping Policy to reflect changes in our shipping operations or applicable requirements. Any revision will be posted on this page with an updated date.

11. Contact Us

For shipping questions or delivery assistance:

JollyApron Customer Support
Email: support@jollyapron.online
Website: https://jollyapron.online
Address: 957 Meadow Lark Dr, Lanoka Harbor, New Jersey 08734, United States